Frequently Asked Questions

Do you have questions? They may be answered below. If not, feel free to contact us.

Riders

What is your Cancellation Policy?

We understand the needs of our travelers so if you need to cancel, let us know at least 5 hours ahead of time. No charge to you! But after the 5th hour, all cancellations are non-refundable.

May we tip the drivers?

Yes, of course! We encourage tips! You may tip your driver in cash during a ride or through the JamRides Platform. All tips are given to the Driver in their entirety. Note that driver tips are not incorporated into total ride costs.

Drivers

What is the processing time for driver applications?

The processing time for driver applications takes approximately 3-5 business days. Apply here!